Equitrac Workstation Client

First, double click on the Equitrac Express Client install file to begin the installation process. Once the Set up page launches click “Next”. On the End-User License Agreement page, make sure to select the “I accepted the terms in the License Agreement” checkbox, and then click “Next”. Kofax Equitrac Express™ provides the exact tools you need to efficiently monitor, manage and recover document output costs. It creates a secure environment within which only the allocated users can release their documents, using flexible payment methods.

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Equitrac (Professional, Office, Express) Product Release ...
Technical Specifications - Equitrac Office
Equitrac Workstation Client
Equitrac Workstation Client Download

In today’s competitive business environment, it is more important than ever that your organisation manages document output on your office equipment devices. When left unmanaged, operational costs can significantly increase due to the proliferation of networked devices and spiralling output costs.

In cooperation with leading software provider Equitrac, Ricoh offers Kofax Equitrac Office™. Designed to monitor, measure and manage network wide document output, this easy to use modular solution tracks copy and print activities in a detailed manner.

You can easily and accurately allocate costs to specific individuals, departments or groups. Kofax Equitrac Office™: simply the ideal tool to better understand office equipment usage and manage document output costs.

Features & benefits

Direct output to the most efficient device
Accurately allocate output costs
Eliminate unauthorised printing and copying
Protect document confidentiality
Enforce quotas on colour output
Obtain insight into usage patterns
Increase device efficiency for the best return on investment
Reduce IT support requirements

Specifications

Enterprise-wide Output Tracking and Expense Management
Software based capture, costing and reporting of all printing and copying expenses
Scalable architecture accommodates future technology and workflow changes
Centralised management tools
Device status management and fault tracking

New Generation of Embedded Solutions
Ricoh unique embedded Print & Copy Control (PCC)
PageCounter™ terminal option for copy control and secure printing (various configurations with keyboard and m several card reader types are available)

Integrated Document Output Tracking
Rules based local and network printing and routing
Colour output quota enforcement
Follow-You™ secure printing technology
Copy control and tracking with Ricoh unique embedded PCC and PageCounter™ terminals

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Adaptable Pricing Management
Easily managed, comprehensive central price lists
User, department and client based charging
Pricing by page and print attribute
Time and day of week based discounts/surcharges

Extensive Reporting
Summary, detailed and total activity reports
Secure Document Release reports on document queued but not printed
Automatic scheduling of report distribution
Report customisation at site and personal levels
Report export for offline analysis

Strong Technology Integration
Windows® Server 2003/2003 R2 (x86, x64), 2008 (+86, x64, Windows Server 2008 Server Core is not supported), 2008 R2 (x86, x64, Windows Server 2008 Server Core is not supported)
Citrix® and Windows Terminal Services compatible
Support for Windows®, Netware™, UNIX® and Linux® print servers
Support for Macintosh workstations
Microsoft SQL Server and Oracle® database support
Windows 2003, 2003 R2, 2008, 2008 R2 cluster support

Support Account Management
Remote configuration and managementAutomatic account creationNative OS and LDAP authentication
Account synchronisation with external directories

Automatic Meter Readings
Aficio™ Counter Manager, a Ricoh unique module integrated with Kofax Equitrac Office™ to capture a.o. print, copy, fax meter readings per device

Related software & apps

Kofax Equitrac Express
Kofax Equitrac Express™ provides the tools that organisations like universities, schools and libraries need to efficiently monitor, manage and recover document output costs.
STREAMLINE NX®
Implement a standardised intelligent solution across multiple offices with this suite of powerful, integrated document management tools.

Answer:

To generate trace files (log files) on the MAC workstation, perform the following steps:

Open Terminal on the Mac.
Navigate to the directory where Equitrac files are stored.
- For MacOS 10.10 and newer: Library/Application Support/Equitrac (see attached PDF for screenshot)
- For MacOS 10.9 and older: Library/Printers/Equitrac
Create the following files in this location. NOTE* Be sure to match the file names EXACTLY, including the upper and lower case letters:

EOController.log
EOPrinterUtil.log
EOSharedEngine.log
EOTransport.log
EOPMon.log
EQDRESrv_Tracing_On.txt
EQDRESrv.log

Use the following commands to create the files:

touch EOController.log EOPrinterUtil.log EOSharedEngine.log EOTransport.log EOPMon.log EQDRESrv_Tracing_On.txt EQDRESrv.log

To add the correct file permissions, run the chmod command:

chmod a+rw EOController.log EOPrinterUtil.log EOSharedEngine.log EOTransport.log EOPMon.log EQDRESrv_Tracing_On.txt EQDRESrv.log

This will ensure there are correct Read/Write permissions set on the files.

4. Reboot the Mac where possible and reproduce the issue in question.

5. Open each file to verify contents. Some files may contain no data depending on what components are installed on the workstation. In some cases, some files may show 0KB in size but still contain data.

6. Send a copy of all files to your Equitrac product support representative that requested them, together with the detailed steps to reproduce, including date/time, username, IP addresses, etc.

Equitrac (Professional, Office, Express) Product Release ...

7. To disable the trace files, delete the seven files from the workstation.

Technical Specifications - Equitrac Office

rm EOController.log EOPrinterUtil.log EOSharedEngine.log EOTransport.log EOPMon.log EQDRESrv_Tracing_On.txt EQDRESrv.log