Outlook 2016 For Mac Counts Wrong

When you receive this warning message, you can click Continue to accept the warning.However, the warning may reappear the next time that Autodiscover runs. This issue occurs in Outlook 2016 for Mac version 15.9 and later versions when Outlook performs an Autodiscover operation and tries to connect to a service endpoint whose expected name is not present on the server's Secure Sockets. Outlook 2019, Outlook 2016, Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007, Outlook for Office 365; In this article. Original KB number: 3044375. In Microsoft Outlook, you discover that the server count and offline item count for a particular folder do not match. The following screen shot illustrates this issue.

Install the December 13, 2016 update for Outlook 2016 for Mac (version 15.29.0) or a later update, and then follow the steps to configure the Outlook 2016 for Mac Autodiscover redirect warning behavior when you connect to Microsoft 365. For information about this update or to download the Outlook update package, see. A.pst file is the data file used by Outlook for Windows to archive your email messages, contacts, calendar items, tasks, and notes. Import the.pst file in order to transfer messages from a Windows-based computer to Outlook 2016 for Mac or Outlook 2019 for Mac. In Microsoft Outlook 2016 for Mac or Office for Mac 2011, you receive a 'No Results' message when you try to search for an email message or apply a filter to a folder, and task items are not displayed in the Tasks folder. Additionally, when you search for mail items by using the Mac OS native Spotlight Search, your search is unsuccessful.

Topics Map > Microsoft 365 > Email
Topics Map > Microsoft 365 > Mac

This article shows how a user can add a shared mailbox in their Outlook 2016 Mac client.

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Troubleshooting
1. Open up Outlook 2016 on Mac
2. Click on File then Open, followed by Open User's Folder...

3. Enter in the Shared Mailbox name or it's full e-mail address

4. Click on Open
The shared mailbox should show up then on the left with all of your e-mail folders as well.

Use this method if you are a delegate for another user's mailbox or when you have permissions to several folders in a shared mailbox. You can also use this method when you have full access permissions to a mailbox.

To open the shared mailbox:

-Make sure Outlook 2016 or 2019 on Mac is selected

1. On the Tools menu, click Accounts > Advanced > Delegates.

-Click 'Accounts' from the 'Tools' menu.

-Click Advanced

2. Add the mailbox under Open these additional mailboxes

Note: If you have permissions to custom folders in the mailbox but not to the top-level mailbox folder, the custom folders will not appear in the folder list. Only default folders that you have permissions to, such as Inbox, Sent Items, Deleted Items, and Calendar, will appear in the folder list without top-level mailbox folder permissions.

You have full access permissions to a shared mailbox

When you have Full Access permission to a shared mailbox that is, Full Access permission of a mailbox set up through Exchange Admin Center (EAC) you can add the shared mailbox with your own credentials.

To open the shared mailbox:

-Make sure Outlook 2016 or 2019 on Mac is selected

1. On the Tools menu, click Accounts.

2. Click the Plus Sign to add an additional Exchange account, new account opens pop up email screen

Outlook 2016 For Mac Counts Wrong Keys

3. In the E-mail address field, enter the email address of the shared mailbox.

4. Under Authentication, enter your own credentials.

Note: To see how to set up Full Access permission, see How to grant Exchange and Outlook mailbox permissions in Office 365 dedicated.

Checking the setting Sync shared mailbox will allow Outlook to synchronize the shared mailbox without requiring the user to click Send/Receive. This setting was added in version 16.13.411. Enabling this setting is highly recommended for users who use their own credentials to access a shared mailbox.

Permissions for shared folders and mailboxes

Level of permission to shared folder or shared mailbox	Method to open shared folder or mailbox
Folder-level permission to the Inbox, Calendar or Address Book primary folder	Open other user's folder
Delegate permission to a mailbox	Add the mailbox under 'Open these additional mailboxes' under account advanced settings
Folder-level permission to the Task and Note primary folders	Add the mailbox under 'Open these additional mailboxes' under account advanced settings
Top-level mailbox level permission to access the top-level folder and other custom folders	Add the mailbox under 'Open these additional mailboxes' under account advanced settings
'Full Access' permission to a mailbox on Exchange	Use your own credentials to add an additional Exchange account

As an alternative to these methods, you can add another Exchange account by using additional mailboxes credentials. This method is not recognized as adding a shared mailbox, because you are adding the additional account by using its own credentials. To open the additional Exchange account, follow these steps:

-Make sure Outlook 2016 or 2019 on Mac is selected

1. On the Tools menu, click Accounts.

2. Click the plus sign and then click New Account to add an additional Exchange account.

3. In the E-mail address field, enter the email address of the shared mailbox.

Outlook 2016 For Mac Counts Wrong

4. Under Authentication, enter the credentials for the shared mailbox.